Up All Night: The Minicab Office

On a Saturday night more than 12,000 people can grace Prince of Wales Road, Norwich's nightlife hotspot. With door staff, a taxi marshal and a waiting area for up to 50 customers, Courtesy Taxis is a go-to place for the legions of revellers heading home when the pubs and clubs close their doors. Up All Night looks inside this post-party haven, revealing what it's like to wrangle the riotous, deal with the delightful and help the homeward-bound in Norwich's city centre. Mark Streeter bought the firm eight years ago, and when they moved to Prince of Wales Road in 2009 he wanted to create somewhere safe and warm where people could wait for their taxi home. Up to 1000 people each night come through controller Linzi and telephonist Sam's doors, some of them more sober and better behaved than others.