The Hotel Inspector: Haven

The Haven is a nine bedroom guesthouse in Great Yarmouth, run by Elly Koopman and Rob Farrow. The couple have owned the hotel for a mere four months before they calling on Ruth for help, but they have failed to realise what they were getting into and desperately need a crash course in running a hotel if they are to survive their first year. Ruth arrives and discovers that they are keen and ambitious but they don't know the basics. Elly is determined that Haven should be the first guesthouse in Yarmouth with a Five Star rating but Ruth wants to manage her expectations and aim for a more rational three or four stars. Ruth feels that the work they've done is heading in the right direction, but that they desperately need to speed up if they are going to survive the season.