Word of Mouth: When Words Fail Us

Kathryn Mannix, palliative care specialist and author of With the End in Mind, joins Michael Rosen to think about those discussions that people would rather avoid. In the moments that really count, how do we respond to someone sharing bad news or raw emotion? How do we listen well? What do we say - and what should we not say? Kathryn and Michael think about the way we tell stories to help us process important moments and how silence is often the most caring response to someone in distress